Privacy Policy

Last Updated: March 21, 2026

Introduction

JNN Medicine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us through phone calls, text messages (SMS), or other electronic means.

Information We Collect

Personal Information

We may collect the following personal information:

• Name, address, email address, and phone number
• Date of birth and demographic information
• Medical information and health records (protected under HIPAA)
• Insurance information and payment details
• Emergency contact information
• Communication preferences for appointments and reminders

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

SMS and Telephone Communications

Text Message (SMS) Program

By providing your mobile phone number and opting in to receive text messages from Advanced Wound Care & Hyperbaric Medicine, you consent to receive automated and non-automated text messages from us. This includes:

• Appointment confirmations and reminders
• Follow-up care instructions and wound care tips
• Lab results and prescription notifications
• Health and wellness information
• Practice updates and office closures
• Patient satisfaction surveys
• General practice announcements

Message Frequency and Charges

Message frequency varies based on your appointment schedule and care needs. You may receive up to 10 messages per month. Message and data rates may apply. We use a 10-digit long code (10DLC) phone number for sending text messages.

Opt-Out and Help

You can opt out of receiving text messages at any time by:

• Texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to the number from which you received messages
• Calling our office at (773) 764-7710
• Emailing us at info@jnnworld.com

For help or more information, text HELP to our number or contact us at (773) 764-7710.

Telephone Calls

By providing your telephone number, you consent to receive calls from Advanced Wound Care & Hyperbaric Medicine, including:

• Appointment confirmations and reminders (automated and live)
• Follow-up calls regarding your care
• Test results and consultation scheduling
• Payment and billing inquiries
• Patient satisfaction surveys

You may opt out of non-essential calls by notifying our office.

Supported Carriers

Our SMS program is supported by all major carriers including AT&T, T-Mobile, Verizon, Sprint, and other participating carriers. Check with your carrier for specific coverage details.

How We Use Your Information

We use your information to:

• Provide medical care and treatment services
• Schedule and confirm appointments
• Process payments and handle billing
• Communicate with you about your care via phone, email, and SMS
• Send appointment reminders and follow-up instructions
• Comply with legal and regulatory requirements
• Improve our services and patient experience
• Conduct research and quality improvement initiatives

Information Sharing and Disclosure

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for billing and authorization
• Business associates who assist in our operations (under HIPAA-compliant agreements)
• Legal authorities when required by law
• Third-party service providers for appointment reminders and SMS delivery (10DLC compliant)

We do not sell your personal information to third parties.

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your medical information is protected health information (PHI) and is handled according to HIPAA Privacy and Security Rules. You will receive a separate Notice of Privacy Practices that details your rights under HIPAA.

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information, including:

• Encrypted data transmission and storage
• Secure servers and access controls
• Regular security assessments and updates
• Employee training on privacy and security
• Secure SMS messaging through 10DLC-registered phone numbers

Your Rights

You have the right to:

• Access your personal and medical information
• Request corrections to your information
• Request restrictions on use and disclosure of your information
• Opt out of SMS and non-essential phone communications
• Receive an accounting of disclosures
• File a complaint with us or the Department of Health and Human Services

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: